DBbet Casino - Player's winnings are locked due to bonus conditions.

I opened an account with DBbet, deposited 200 SEK, and received a 200 SEK bonus. The casino splits the account into two parts: a main account with 200 SEK and a bonus account with 200 SEK. When playing games, you have to choose which account the money should be drawn from, and I initially chose the bonus account. Unfortunately, I got down to 0.60 SEK, and with less than 1 SEK, you can't place a bet! I switched to playing with the main account and suddenly won a fair amount! Now I have 1110 SEK in the main account. The chat support says I need to wager the bonus amount 35 times, but from the bonus account, and the main account where I have the money is locked with the bonus, and the money can't be withdrawn!

What should I do in this situation? This must be a unique casino with catastrophic terms, where you get a bonus that immediately "kills" real money!

Dear BorisO,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with DBbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain whether bets made from the real money balance contribute to the wagering of your bonus?

• Have you inquired what would happen with your real money winnings after the bonus is canceled?
• If you have kept records of your conversation with the casino on the topic, please forward it to my email at tomas@casino.guru or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi, little update :

Succeeded in getting the bonus account completely zeroed out (0 kroner). Casino verified my account but withdrawal is denied via SEPA Bank because I deposited money via Jeton Bank!

Withdrawal option at the casino via Jeton Bank is not available at all, and neither is depositing via SEPA bank!

I am driven crazy by several casinos that intentionally have an opportunity in different ways to deposit money at one bank and withdraw at another bank!

Emailed to and waiting for an answer how should I withdraw money!

Hi again,

after many email exchanges, DBbet has itself (!) made a withdrawal of money and sent via SEPA bank to my bank account.

Will return when money is received and then we can finish the case in the best possible way!

Mvh: Boris *****

Hello again, they tried to pay out money via SEPA bank but it doesn't work in Sweden!

Now the casino has announced that I will use another withdrawal option, although I deposited money via Jeton Bank which worked perfectly, unfortunately the casino does not use Jeton Bank for payout but a lot of crypto currencies which I do not own and three others seen which are also in question it works in Sweden!

They first want me to deposit money with one of the other variants and then transfer the amount etc. after that, payment can become relevant!

Thanks for the continuous updates.

I understand this must be a frustrating experience.

Sadly this situation is quite common and not exclusive to any particular online casino. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

If you have been asked to use a particular payment method I would encourage you to use it when making a withdrawal, even if you are currently not familiar with it.

• Could you please advise which payment methods were suggested to you?
• Could you please specify how much in winnings are you attempting to withdraw?

Hi Thomas,

Casino has a lot of crypto wallet withdrawal possibilities that I have never had, they have something called

Perfect Money, AIRTM and WebMoney, I don't have a single one of the three and I don't know if you can get it in Sweden?

All three certainly require the verification and charge exchange fees etc

Don't understand why money is not paid in the same set as I deposited, and the casino still wants me to

withdraw money via SEPA Bank which already returned money back last week!

Money waiting for withdrawal is 1100 Swedish kronor.

Hello again, tried to register AIRtm and deposited 10 US dollars because the casino wants me to deposit money again, convert and then withdraw with AIRtm.

It turns out that AIRtm is an even worse rogue company compared to DB bet and money disappeared from the Neteller account but they have not arrived!

I think I'm putting up a fight for 1100 kroner, the casino will never pay this out and for my sake you can close the case which is a classic fraud from DB Bet casino! (should be reported to the police if possible)

Hello again, now I have received money! Managed to deposit money we AIRtm which was super complicated and almost impossible but it worked!

Money was paid back to the AIRtm account then sent on to the Neteller account and then to the Swedish bank!

Lots of unnecessary fees and really an expensive history that will never be repeated.

DB bet gambling is finished and account is closed!

Now you can end the thread as: Completed!

Dear BorisO,

I am relieved to hear the news. I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru