DBbet Casino - Player cannot withdraw funds due to casino's rules.

DBbet Casino is total scam and here's my situation:

1) They allowed me to deposit through Bank Card.

2) Their withdrawal rules say you should withdraw using the same method as your deposit. They do not offer bank card withdrawals.

3) So basically I can't withdraw any winning from there.

4) After talking with support I did deposits through crypto and through Neteller.

5) For crypto and neteller withdrawal they told me I should deposit more than by bank card to withdraw (and it's more than $800, I don't have that money as I'm not sure that casino do any withdrawals).

Because their rule is:

"Let's say you topped up your account with 3 different methods for the amounts of 500, 250 and 100. You will be able to withdraw to the details of the method that is the most important for topping up, i.e. 500.

Then, when the withdrawal amount for one of the methods is

equal to the amount of top-ups, you will be able to withdraw to another method, and then to the third.

After the withdrawal amounts are proportional to the top-up amounts, you will be able to withdraw to any of the available"

And they don't have withdrawals to a bank card...

Please help, as I fought their support for hours and 0 help, just trying to make me lose.

Dear silverhank77,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with DBbet Casino. Please understand that payment methods available for withdrawals may differ from those for deposits due to various factors beyond the casino’s direct control. Licensing requirements, regional restrictions, agreements with payment providers, and bank policies all play a significant role. While a payment method might be offered for deposits, it doesn’t necessarily mean it will also be available for withdrawals, and at times, certain options may even be discontinued. However, it is still the casino’s responsibility to ensure that players can withdraw their winnings in a fair and accessible manner.

Could you please forward me the communication between you and the casino’s customer support regarding the requirement for additional deposits with higher value? My email address is veronika.l@casino.guru.

Additionally, could you kindly send me a screenshot of the payment methods you currently see available for withdrawals in your profile?

Have you successfully verified all the payment methods you've used for depositing at this casino? This will help us better understand the issues with your withdrawal options and provide more effective assistance.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi! Sorry for disturbing, I contacted them one more time and I got other support agent that really helped me.

I don't have any issues with casino, except with support agent "Ekaterina", who wasted a lot of my time.

Thank you for your response. Has the issue been resolved after speaking with the other support agent? Please let me know if your problem is now fully addressed, so we can determine the next steps for this complaint if needed.

Yes, the issue was fully reserverd. Thank you for your time

Dear silverhank77,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika

Casino.Guru