HomeComplaintsDazard Casino - Player's bonus hasn't been credited.

Dazard Casino - Player's bonus hasn't been credited.

Amount: NZ$50

Dazard Casino
Safety Index:High
Submitted: 01 May 2022 | Case closed : 16 May 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from New Zealand tried to activate a bonus, but it hasn't been credited. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
1 year ago

I signed up added bonus code the site had glitches then I had to restart signing up again added bonus code. Site didnt add my bonus and rec'd NO free spins


I contacted the online chat team the person was rude and still didnt reinstate bonus of free spins

But offered a very small token.

I advised I did everything correctly it wasnt my fault the site didnt do what it said it would for welcome bonuses.

Then was ignored.

I asked to have my credit card removed from the site.... again was ignored.

Quite disheartening.

Public
Public
1 year ago

Dear Tarn1974,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Would you be so kind and specify which promo code you tried to activate?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Public
Public
1 year ago

Hello Tarn1974, 


I am really sorry that this issue occurred. We are always striving to become the most customer friendly casino, however unhappiness like that happens sometimes but thanks to your reply and bringing our attention to this shortcomings we will fix it and become better.

We would like to smooth the first impression if you would be so kind to contact us at support@dazard.com. I am sure that we will find something special for you at our casino of possibilities! 


Please mention CasinoGuru and your login here in the email. 


Best wishes, 

Dazard Casino Customer Care

Public
Public
1 year ago

Hello everyone,


Thank you Dazard Casino Customer Care for your assistance with this case.


Dear Tarn1974,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Public
Public
1 year ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news