Dazard Casino - Player's bonus hasn't been credited.

I signed up added bonus code the site had glitches then I had to restart signing up again added bonus code. Site didnt add my bonus and rec'd NO free spins

I contacted the online chat team the person was rude and still didnt reinstate bonus of free spins

But offered a very small token.

I advised I did everything correctly it wasnt my fault the site didnt do what it said it would for welcome bonuses.

Then was ignored.

I asked to have my credit card removed from the site.... again was ignored.

Quite disheartening.

Dear Tarn1974,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Would you be so kind and specify which promo code you tried to activate?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Hello Tarn1974, 

I am really sorry that this issue occurred. We are always striving to become the most customer friendly casino, however unhappiness like that happens sometimes but thanks to your reply and bringing our attention to this shortcomings we will fix it and become better.

We would like to smooth the first impression if you would be so kind to contact us at support@dazard.com. I am sure that we will find something special for you at our casino of possibilities! 

Please mention CasinoGuru and your login here in the email. 

Best wishes, 

Dazard Casino Customer Care

Hello everyone,

Thank you Dazard Casino Customer Care for your assistance with this case.

Dear Tarn1974,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.