DaVincis Gold Casino - Player’s struggling to withdraw his bonus winnings.

wasnt able to make withdraw for a promotion i claimed......on promotion page where i claimed the promotion....it says "cashout requirements are met", "terms completed". i was seeing how their withdraw system was. im not worried about the $49...more glad i didn’t deposit yet.

Dear kkilr,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Could you please confirm that you have completed KYC verification successfully in the past? Even if you have fulfilled wagering requirements, without verifying your account, you probably won’t be able to withdraw your winnings. If you didn’t complete the KYC verification yet, I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality and as soon as possible.

Additionally, I would like to point out this term, which states that players are required to deposit at least once in order to request a withdrawal (https://davincisgold.com/terms-of-use.php):

"In order to request a withdrawal, our system requires a verification deposit of the minimum amount (€/£/AU$/$25) or (R250) into the casino with the same method that you will use to withdraw. This is done in order to link your withdrawal method account with your casino account. This verification deposit does not have any wagering requirements and can be cashed out right away unless you claim a bonus with this deposit. Please verify with our staff which withdrawal methods are available in your region before you make your verification deposit."

Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Kristina

Dear kkilr,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.