DaVincis Gold Casino Review

The player took a bonus where they made a deposit of $25 and won while hitting a Royal Flush. They then requested a withdrawal of $2,000 but the casino refused to pay it out claiming that there was a time limit to fulfill the requirements and that those were not met. After that, the player contacted the casino via chat numerous times and they told them that they had sent them an email, but the player never received it. Later on, the player was informed the casino would contact them soon, but that never happened. The player also started to think about taking legal actions but we're not sure if they did so. Ever since the casino went through a complete reconstruction of the whole management system in 2019 and started operating as a brand new casino, we consider this complaint as a sin from the past.

The player from Ireland was confronting a delay with their withdrawal request, some of which had been pending for 60 days. The player had already completed the necessary verifications at the casino. The player had one successful withdrawal out of four in the past two months and had communicated with the casino's support two weeks prior. After the involvement of the complaints team and a representative from Paradise 8 Casino, all pending payments were completed. The player had confirmed the resolution of the issue.

The player from South Carolina requested a withdrawal two weeks ago. However, it is still showing as pending and he hasn't received any responses to his emails. The complaint was resolved as the player got paid out.

The player from Portugal had verified his identity following instructions from the casino and had won 100 euros using the no-deposit bonus. However, after his verification was accepted, his account had been blocked and he was unable to contact the casino’s customer support which had led to withdrawal difficulties. The player had complained about the casino's slow response and the withdrawal process. He also claimed that the casino had been inventing new terms to avoid payment. We had contacted the casino to clarify the situation. Eventually, the player received his winnings and the issue was resolved.

The player's withdrawal is delayed since November for unknown reason. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from US is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the US was experiencing difficulties withdrawing his winnings due to ongoing verification. Once the casino was provided with the additional documents from the player, the payment was processed in approximately 7 days (5 business days). The complaint is resolved.

The player from Germany had been experiencing difficulties withdrawing their winnings for more than two weeks before he submitted a complaint. Later, the player was asked to correct the BTC address due to a mistake on the player's side. The casino confirmed that the withdrawal was fully processed with the right payment method data in a few days. We consider the complaint resolved.

The player from the United States has requested a withdrawal. The payment has been split into smaller installments as per the daily withdrawal limit rule. The issue was resolved. The casino continues sending the payments to the player in accordance with its T&Cs.

The player from Portugal had requested a withdrawal from Cocoa Casino two weeks ago but had not received any updates despite meeting the rollover requirement and submitting the necessary documents. The player was frustrated as the casino stated the process should take a maximum of 12 business days, and then they reportedly extended it to 18 days. The issue was resolved after the player confirmed that the payment had been processed, leading to the closure of the complaint. We marked the complaint as 'resolved' in our system and appreciated the player's cooperation.

The player from Germany had successfully received a previous withdrawal from Cocoa Casino but had been waiting for a withdrawal of 135€ since November 20. Despite numerous interactions with live chat and support, and an email stating the payout was successful, the website still indicated it as pending. After the player's complaint, Cocoa Casino had emailed him stating that a new withdrawal of 117€ was pending. The player finally received the reduced payment of 117€ without any explanation for the reduction. He had expressed satisfaction with receiving the payment despite the reduction. The issue was therefore resolved and the complaint was closed.

The player from South Africa had been promised a refund of R250 by the casino, which was expected between 30 to 45 days from Sept 07. However, as of November 09, the refund had not been received. The player had wagered a free chip successfully but was unable to withdraw their winnings. After depositing R250, their winnings were reset, and the deposit was not returned. The casino eventually agreed to issue a refund to the player's Bitcoin address. The player confirmed receipt of the refund, and the complaint was marked as 'resolved'.

The player from the United States had his winnings capped as if they’d been generated from Free Spins solely. The casino admitted the mistake and paid the missing amount of winnings to the player. Consequently, we closed the complaint as resolved.

The player from Portugal was experiencing difficulties withdrawing his funds due to limited availability of payment methods. The complaint was resolved. The player received his funds a few days after submitting the complaint.

The player from United Kingdom has changed his depositing method and due to additional verification, his withdrawal has been delayed. After successful verification the player withdrawn his balance and solved this case.

The player from United Kingdom is experiencing difficulties withdrawing funds due to limited availability of payment methods. The player was able to withdraw his money but warned other players from United Kingdom to be aware that Bitcoin in the only withdrawal method and the withdrawal process is slow.

The player from the United States had initiated a $145 Bitcoin withdrawal from This Is Vegas Casino but had experienced a delay in account verification and payout. She had suspected that the withdrawal process was artificially extended due to her posting a review on a forum. Despite assurances from the Casino's VIP Manager, her withdrawal had remained in processing on the casino's site for more than 13 business days. After a series of exchanges and clarifications, the casino had explained that the player's winnings were capped at $70 due to the terms of a bonus she had claimed. However, the player had received only $55, which the casino justified by stating that the bonus amount was deducted from the maximum cashout. The issue had been resolved based on the casino's rules, despite the player's dissatisfaction.

The player from Sweden had several successful withdrawals at This Is Vegas Casino, however, one withdrawal that had been requested over a month ago remained unprocessed. The player's account had been verified a few months ago and previous payments had been received weekly. The withdrawal had been placed after a deposit, without any bonuses. After we intervened and invited the casino to join the conversation, the player reported having received the money. The issue had been successfully resolved.

The player from United States is unhappy with their winnings being split into several installments. Additionally, the payout process has been stopped after the first payment. Player’s complaint has been resolved successfully.