The player from Canada had his withdrawal request of 400 CAD rejected and lost access to his account. The casino had informed him that his account was under investigation for potential money laundering or cheating, but he had not been provided with details. It had been 8 days since the issue occurred with no resolution. The player later confirmed that the casino had resolved his complaint, and the issue was closed by us accordingly.
Dailyspins Casino - Player’s account is under investigation.
Amount: Can$718
Dailyspins Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
Dailyspins Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
Public
Public
5 months ago
I was playing craps and when i tried to withdraw 400 cdn, the request was rejected and i cant access my account to deposit, withdraw or play. Chat is my only option and i keep getting the standard reply that my account is being investigated. Money laundering or cheating. I am not allowed to know who is investigating me. This occurred on May 30 and it has now been 8 days with no movement or results. I have been told to wait a couple of days, then 3 to 5 business days and now they tell me its too bad, i will just have to wait.
Public
Public
5 months ago
Dear bradcarr2558,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Has your account been suspended right after you submitted a withdrawal request?
Could you please advise if you passed the KYC verification?
Have you obtained any information related to the investigation? Is your gameplay or personal information under investigation?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
5 months ago
Dear bradcarr2558,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
