The player from Peru has a pending withdrawal that remains unprocessed despite multiple attempts to contact the casino, which claims to be experiencing issues with withdrawals. He confirms that his winnings were made without any bonuses.
Hello, I have a pending withdrawal and I've tried to contact through all means, but the only response I keep getting is that they are having trouble processing withdrawals, and up to today, my withdrawal has not been processed.
I need to clarify that my winnings were made without any bonus.
Hello elias1020402,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Dafabet Casino. Please allow me to ask you a few more question before we would move forward.
Looking forward to your answer.
Regards,
Nick
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.