HomeComplaintsDafabet Casino - Player's withdrawal is delayed.

Dafabet Casino - Player's withdrawal is delayed.

Amount: 1,880 S/.

Dafabet Casino
Safety Index:Above average
Submitted: 24 Dec 2024
Case opened Current status

Waiting for Casino Guru to reply

5d 23h 32m 29s

Case summary

yesterday

The player from Peru has a pending withdrawal that remains unprocessed despite multiple attempts to contact the casino, which claims to be experiencing issues with withdrawals. He confirms that his winnings were made without any bonuses.

Public
Public
yesterday
Translation

Hello, I have a pending withdrawal and I've tried to contact through all means, but the only response I keep getting is that they are having trouble processing withdrawals, and up to today, my withdrawal has not been processed.

I need to clarify that my winnings were made without any bonus.

Automatic translation:
Public
Public
yesterday

Hello elias1020402,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Dafabet Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise if your account is already verified and if yes, since when exactly?
  • Is this your first ever withdrawal request from the casino?
  • When was the last time you spoke to the casino and what was it about?


Looking forward to your answer.

Regards,

Nick



Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Waiting for approval
Waiting for approval
yesterday
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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