Dafabet Casino - Player’s deposit is delayed.

I have deposited 8000 in dafabet

Still my deposit not credited

It's been 6 days, every time they says payments team is validating

I have done through phonepe attached phonepe successful screenshot as well as payment gateway confirmed payment successful attached that screenshot as well

Deposit

07/11/2024

8000.00

Failed

Transaction Id

395640854

Transaction Date

07/11/2024 10:41:13 PM

Transaction Amount

8000.00

From

Validpay UPI - Deposit

To

Dafa Sports

Dear ratnamrock,

Thank you very much for submitting your complaint. I’m sorry to hear about the delay in processing your deposit with Dafabet.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

To help us look into this further, could you please clarify a few details?

• Have you received any specific feedback from Dafabet’s support team about why the payment is still under validation after 6 days?
• Could you let us know if you have been in contact with them regarding a timeframe for when they expect the validation to be completed?
• In addition to the screenshots you mentioned, do you have any written communication from Dafabet’s payments team? If so, please feel free to forward any correspondence to petronela.k@casino.guru to help us understand the situation more fully.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

I have asked the same why my payment is still pending but everytime they says transaction is pending,under validation, followed up, escalated high priority

First of all it's a phonepe Upi transaction money will be credited instantly

Even payment gateway confirmed payment gateway,lets assume if transaction is failed then with in 48 hours money will be refunded whereas not

I have been contacted many hundred of time but everytime they says no timeframe, will credit asap

Provided all screenshots but they says their payment team is validating

Those are all lies because it's a UPI transaction won't take this long in any case

Looks like fraud strategy initially they says validating,later amount not received,later they says contact bank,bank will say successful, then I will raise chargeback merchant will reject my request happened to many people

I hope with all proofs they credit my deposit

Funds credited to my Gaming account

You can close this

Thank you casino guru for helping me on this

Dear ratnamrock,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Petronela

Casino.Guru