The player from India had made a deposit of 9,999 INR to his DAFABET account, but the funds had not been credited after three days, causing frustration. The issue was resolved after five days when the player confirmed that the money had finally been deposited into the account. The complaint was subsequently marked as 'resolved' by the Complaints Team.
Dafabet Casino - Player's deposit is delayed.
Amount: 9,999 INR
Dafabet Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.2
Dafabet Casino has a Safety Index of 7.2, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
I have made a deposit of 9,999 INR but it's not credited into my DAFABET ACCOUNT. It's been like 3days so far, how long can one wait this is so frustrating
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1 month ago
Dear shanthan24,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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1 month ago
Well i did contact the support but it isn't much of a help everytime the response i get is the same copied pasted text asking me to monitor my account and funds will get credited anytime soon. Can you please invite the casino to the discussion?
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1 month ago
Dear shanthan24,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika
Casino.Guru
