The player from India had reported that he had deposited 6000 rs in crypto to his casino account, but it had not been credited for two days. Despite his efforts to communicate with the casino, he had only received automated responses. After he submitted his complaint to us, we advised him not to deposit any more funds until the issue was resolved. He later informed us that his deposit had been credited. We then marked the complaint as 'resolved' in our system.
Dafabet Casino - Player's crypto deposit is not credited.
Amount: 6,000 INR
Dafabet Casino
Safety Index:Above averageSafety Index
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7.4
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
Public
Public
9 months ago
I deposited 6000 rs in crypto ( 72 USDT )
but amount not credited for 2 days, I deposited on 16/03/24
i emailed them multiple times but it’s always a bot response even the live chat is a bot response.
they are asking me to upload screenshot of UPI UTR number but I did transaction in crypto
i uploaded transaction ID but still not credited
Public
Public
9 months ago
Dear Shimal,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Firstly, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Are you sure you used the correct cryptocurrency address?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
9 months ago
Dear Shimal,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
