The player from India has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.
Dafabet not processed my withdrawal of ₹1,18,000 since the last 4-5 days. My account is fully verified, and I have been playing on the platform for a long time. Whenever I made smaller deposits, the withdrawals were processed instantly. However, as soon as I deposited a large amount and tried to withdraw, they started holding my funds. Despite having a fully verified account, they have not processed my withdrawal. I have submitted all required documents, including my Aadhaar card, PAN card, selfies, and multiple bank statements for address proof. Yet, Dafabet continues to decline my withdrawal daily without providing any updates.their withdrawal time frame is 24 hrs but not 4-5 days passed iam still waiting for my withdrawal they are declining my withdrawal daily . My hard-earned money is stuck, and I kindly request Casinoguru to help me resolve this issue.
My Dafabet username is "swap54."
Dear prithviraj,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Dear prithviraj,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.