Daddy Casino - Player’s withdrawal has been delayed.

So, I started to withdraw my money on October 8th, and two amounts disappeared: 19,999 rubles and 20,006 rubles. I have repeatedly contacted support, provided statements, and everything they requested, but they kept saying that everything would be resolved. It's been 10 days, but the money still hasn't appeared. I'm asking for your help.

Dear dimahannaobronov,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Daddy Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Were any of the transactions from the screenshot processed to your bank account?
• Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here. Include the responses from the casino.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello!

We are very sorry to hear that your withdrawal has been delayed. We inform you that we are actively working on finding your payment, we will contact you by mail.

Thanks both parties for the reply.

Dear Daddy Casino,

Could you please explain whether the transactions were recovered?

Has the problem been identified and has money been credited either to the player's bank account or back to the player's balance?

Please keep us updated.

One of the transactions was returned to the customer and the customer successfully withdrew the funds. We are still investigating the second transaction. We deeply apologise for the wait, but it will take some more time to resolve this issue.

Please answer the question: why do you solve your problems at the expense of your clients?

Give away your money and then search as much as you want, how can you now be sure of your integrity?

Dear dimahannaobronov,

Could you please confirm whether part or all of the amount previously lost was recovered?

Good day to you, yes the casino returned part of the money, but now they are sending me a receipt for a positive transfer and saying that I made a video with the correspondence with the bank, I wrote to the bank and they told me that this transfer was positive, I asked the casino to send me three receipts for withdrawal where the amounts of 19,999 rubles are the same, so that I could show it to my bank and it will immediately become clear which transfer was lost or the casino is deliberately confusing everything so as not to return the money.

So now there are two ways, the first one is either the casino returns my money 19999 rubles.

And the second way is for the casino to provide all the receipts for all my withdrawals, so that I can show them to my bank and expose the casino, I’m already tired of their lies.

I managed to sort out the issue regarding a failed withdrawal of funds. After a long check by the payment provider, it turned out that the funds for one of the transfers were not sent to the recipient by the bank. As a result, the funds for this withdrawal were returned to the game balance, you can create a request for withdrawal again. We apologize for the inconvenience.

Thanks for the detailed explanation to the Daddy Casino representative.

Dear dimahannaobronov,

Please let me know whether you were able to request a new withdrawal and keep us updated regarding any obstacles on the way.

Dear dimahannaobronov,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player all funds were recovered we are forced to reject this complaint.

The player can reopen this complaint anytime.