The player from Alberta accused the casino of false advertising. The casino's promotion had claimed to offer a no-deposit bonus, but according to the player, a deposit was required to access the bonus, and only a real balance could be used for wagering. We requested clarification from both the player and the casino. Due to the player's lack of response, the complaint was rejected as we were unable to investigate further.
Daddy Casino - Player accuses casino of false advertising.
Amount: Can$20
Daddy Casino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
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7 months ago
Promo states it is a no deposit bonus, terms state wagering requirements available using both real and bonus balances false. A deposit is needed to access bonus and players can only wager out bonus using a real balance. Casino and its support agents took no responsibility to the promos no-deposit bonus statement, or what the promo terms and condition statement meanings. I asked reasoning for deposit being needed to access bonus balance and being only able to use real balance to wager out. Answers given where silly and nonsense trying to make sense of there own twisted reasoning for not following through with promo statements and told it was not false advertising. Clear to me false advertising being used to lure players to site only for them to be disappointed that promo false. Some may stay regardless but I for one did not. And nothing offered to resolve issue. Just told it was casino gurus fault for the promotion and its false statement s. They also implied casino guru not a trusted site.
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7 months ago
Dear sauger82,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Daddy Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Have you decided to cancel the bonus, or deposit to play?
Could you please specify which bonus the issue is about?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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6 months ago
Hello
According to the terms of the bonus, wagering is only from the real balance, as stated on our site, you could read this information in my bonuses section by clicking on "i". We also attach screenshots:
https://prnt.sc/bk2ajB3tUGq6
https://prnt.sc/L-xLbE51I-E4
We are sorry that the bonus did not suit you, but it fully corresponds to the stated information, which is specified on our site.
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6 months ago
Dear sauger82,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
Thanks for the explanation to the Daddy Casino Representative.
Without sauger82's active participation, the complaint will now be rejected, since the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
