The player from Germany had been waiting for over a week for a withdrawal of €550, which was still listed as 'pending' despite multiple inquiries to the casino. The Complaints Team had extended the response time by 7 days to allow for further communication, but the player did not reply. As a result, the complaint was rejected due to lack of response.
Dachbet Casino - Player's withdrawal is delayed.
Amount: €550
Dachbet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.3
Dachbet Casino has a Safety Index of 2.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
Translation
Good day. Over a week ago, that is, 5 business days ago, I requested a withdrawal of €550. To this day, I've contacted the casino multiple times because the withdrawal is still listed as "pending" and the status hasn't changed in those 5 business days. Whenever I inquire about the processing of the money, they always tell me that my withdrawal is given priority, but nothing happens. They simply don't want to pay me the money. I'm getting really frustrated waiting for it. I'm sending you a proof photo with the withdrawal shown at the very top. I hope you can help me, as you have always done in the past. Thanks in advance to the Casino Guro team.
Automatic translation:
Public
Public
1 month ago
Dear Secretownz,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
