The player from Germany had a withdrawal that had been under review for 6 days, with no clear information provided about the status or duration of the review, despite previous withdrawals being processed faster. The Complaints Team extended the review period by an additional 7 days for the player to respond, but ultimately, the player did not reply to the team's inquiries. As a result, the complaint was rejected due to the lack of communication from the player.
Dachbet Casino - Player’s withdrawal is delayed.
Amount: €1,800
Dachbet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.3
Dachbet Casino has a Safety Index of 2.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 weeks ago
Public
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1 month ago
Translation
My withdrawal has been under review for 6 days now. In the chat, it's always the same standard responses, and I don't receive any information on what is being reviewed or how much longer it will take.
Previous withdrawals of significantly lesser value were processed faster.
Automatic translation:
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1 month ago
Hello bkuhle1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Dachbet Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 month ago
Translation
Hello Nick,
Yes, my account is fully verified. It has been for years.
The winnings were won with real money and without bonus etc.
The last contact was today in the chat where we threw around standard phrases like it takes time.
I think it's just a cheeky scam that you cancel your withdrawal and lose the money. Since previous smaller withdrawals were completed after 48 hours at the latest, I don't know why the casino has to take so long to check now.
greeting
Ben
Automatic translation:
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1 month ago
Hello Bkuhle1,
As the recommended 14-day timeframe for your withdrawal has now passed, could you please let us know if there have been any updates regarding the payment?
If the withdrawal is still pending, we will look into the matter and assist as needed.
Looking forward to your response.
Best regards,
Nick
