The player from Switzerland has requested a withdrawal 4 days prior to submitting this complaint. Simply, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
Dachbet Casino - Player’s withdrawal has been delayed.
Amount: 500 CHF
Dachbet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello, everyone,
I requested a withdrawal from Dachbet on 06/28/2022. The sum amounts to 500 CHF. I'm still waiting for the payment to be processed. The live chat writes every time the payment is about to be carried out. But nothing happens. Before I requested this withdrawal, it was canceled by Dachbet saying "your bank refused the withdrawal". I feel held out and would like the money I am entitled to. The casino doesn't take my problem seriously. And the chat white is not exactly competent.
Automatic translation:
Public
Public
1 year ago
Dear Lucky90,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
Public
Public
1 year ago
Translation
Best thanks for the feedback. I am verified. I also received this in writing via email. Dachbet Casino states that withdrawals are processed within 48 hours. Depending on the bank, it can then take 3-5 days for the money to be in the bank account. The payout is still pending (today the 5th day). You can still cancel them.
The support always writes the same thing. I also see that this casino has a very bad rating, which also worries me. 
Automatic translation:
Public
Public
1 year ago
Translation
a small update,
My withdrawal was canceled again today. With the reason: Technical problems with the Bank Transfer payment method.
The support said I should use a different payment method (Neteller or EcoPayz). Have now chosen the method Netteller and wait a moment.
As said. The support first said everything was fine and I shouldn't worry.
Automatic translation:
Public
Public
1 year ago
Dear Lucky90 and Casino Guru Representative,
Thank you for submitting your complaint.
Please note that we are currently investigating the case and we will come back with an answer as soon as possible.
Kind Regards,
Dachbet Casino Team
Public
Public
1 year ago
Translation
Good evening,
The case is solved. I therefore withdraw my complaint. The outstanding amount was refunded to me via Neteller.
Many thanks for the support.
Automatic translation:
Public
Public
1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Lucky90, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
Please disable your AdBlock