The player from Italy has deposited money into his account but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.
Dachbet Casino - Player’s deposit has never been credited to his casino account.
Amount: €25
Dachbet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.3
Dachbet Casino has a Safety Index of 2.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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3 years ago
Translation
I paid at 15:06 on 06/12/2021 and nothing has come in yet
Automatic translation:
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3 years ago
Dear Jawhar,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
Could you please advise if you have contacted your payment provider already? If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.
As I mentioned earlier, if a deposit hasn’t been credited to your account, the casino has its hands tied as only the sender can track the transaction, not a receiver.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Dear Jawhar,
We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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3 years ago
Translation
The deposit L they accepted after 1 day but another negative thing the game itself did not make me withdraw money won telling me that the money I withdrew was the bonus but it is not true because I was told to make a 2000 euro deposit for unlock a real money. From 460 taken they accepted 100 site crap
Automatic translation:
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3 years ago
I'm happy to hear that the deposit has been successfully credited.
Have you activated any bonus when placing your last deposit, please?
