The player from Italy has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.
Dachbet Casino - Player’s deposit has never been credited to his casino account.
Amount: €60
Dachbet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I deposited 60 euros on the account via a bbva card and they did not credit it to me telling me that there was no charge I called bbva and instead they told me that they had taken the money with a lot of receipt stay away from this casino this also the receipt of the payment
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2 years ago
Dear fossa1985,
Thank you very much for submitting your complaint and forwarding your payment receipt. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider as you did already. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to you or credited to your casino account.
Could you please advise if it was your first deposit attempt in this casino?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
It was my first deposit to this casino, my bank has already contacted them and the transaction as they told me (you can see also in the receipt) was done correctly and they received funds
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2 years ago
Thank you, fossa1985, for your reply. As I mentioned earlier, if the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to you or credited to your casino account.
Therefore, I will set the timer for additional 10 days and if there’s no development by the 15th, we will intervene. Let’s stay positive and wait for the good news regarding your deposit. Thank you in advance for your patience.
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2 years ago
Dear fossa1985,
Have there been any developments since our last conversation?
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2 years ago
Translation
None of them say they credited and played them for me but I never played a cent I let it go so much they are dishonest
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2 years ago
Do I understand correctly that the casino claims the money has been credited successfully and then played and lost?
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2 years ago
Could you please forward your game history in Excel format along with a screenshot of your deposit history? My email address is petronela.k@casino.guru.
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2 years ago
Translation
I will not let go of the complaint, I will make another one which is more important
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2 years ago
Could you please forward your game history in Excel format along with a screenshot of your deposit history? Thank you very much in advance.
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2 years ago
Translation
I close the complaint after a long time the 60 euros came out, thank you very much for your interest
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, fossa1985, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
