Da Vinci's Casino - Player’s account has been blocked.

I made a withdrawal of 50000naira..they blocked my account without any explanation.i have sent lots of emails without respond from them.i did not break any terms and condition nor did i accept their bonus

Dear odemudiamen29,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

They told me that verification is not required. I played on roulette . My account is less than a week

I rejected their bonus when i made my first deposit. I made a deposit of 100000naira , lost half of the money in the process. Then requested for a withdrawal of 50000naira

Thank you very much, odemudiamen29, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello odemudiamen29, 

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Da Vinci's Casino to join the conversation and participate in the resolution of this complaint.

Dear Da Vinci's Casino,

Can you please clarify the reason for the player's account having been blocked?

Kind regards,

Adam

Dear odemudiamen29, 

I have made contact with the casino via e-mail and they have provided evidence suggesting your account is linked to multiple other accounts.

This information is still being reviewed, but could you please clarify if it is possible you have registered more than one account at this casino?

Kind regards,

Adam

I did not registered more than one account. Why will i do that when i did not accept their bonus . No one else used my details nor my payment method on that site.

Dear odemudiamen29,

This case is still being discussed with the casino via e-mail, I will allow more time and update here when I have more information for you.

Kind regards,

Adam

Dear odemudiamen29,

After a thorough review of all of the information provided, the decision has been made that we can assist no further with this case.

The casino has provided evidence showing that your account is linked to multiple other accounts. Please understand, we can only make a decision based on the evidence available to us.

For the reasons stated above, this complaint will now be rejected. I am sorry we could not be of more help on this occasion.

Kind regards,

Adam