Cybercasino3077 - Player’s withdrawal has been delayed.

I made a £300 withdrawal on 9th October for £300. I have used the casino for almost a year and have never had any problems.

any withdrawal I have taken previously is processed and received in 3 working days, but this time I have kit received it.

I emailed them after 5 days to chase it and was advised it was still being processed. I have emailed several times since but I am now being ignored.

Dear jakehorts14,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which payment method you have opted for? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear jakehorts14,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.