The player from Lithuania had reported that his winnings had been removed from his personal wallet, with the casino allegedly stating it was too late to withdraw the funds. The player had confirmed that he attempted to withdraw €500, but the casino cancelled the withdrawal and removed the funds. After reviewing the communication between the player and the casino, we found that the funds had been deducted due to the player's failure to complete the wagering requirements on time. This had led to the cancellation of the bonus and forfeiture of the accumulated balance, which was a standard procedure. As a result, we were unable to assist the player and the complaint was rejected.
Cyber.bet Casino - Player's winnings confiscated by casino.
Amount: €9,500
Cyber.bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
9 months ago
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9 months ago
Hi you delete Me win from Me personal wallet and you sau its was to late. Būti put it withdraw it. Was Me win. And you sau you good casino....
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9 months ago
Dear manoelektroninis123,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? Did the casino confiscate your winnings from your casino account?
I will be waiting for your reply patiently.
Best regards,
Kristina
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9 months ago
Hello
How to sau yes money was in Me casino accaunt i make withdraw 500e. Then they cancel withdraw and delete everythink. And just sau it was to late to pick this is all what they sau and all money gone.
Thanks you alot with helping me
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9 months ago
Thank you very much for your reply, manoelektroninis123. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
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9 months ago
Well, it seems that the funds were deducted because you didn't complete the wagering requirements on time. If that is the case, I am afraid that we are not able to help. Bonuses sometimes have a specific time in which you must finish the wagering requirements and if you fail to do so, the bonus is canceled, and all accumulated balance is forfeited. Although I understand your frustration, this is a standard procedure.
Please, let me know if there is anything else I could help you with or if I have overlooked something, otherwise, I will be forced to close this complaint. Thank you for your understanding.
