Cyber.bet Casino - Player has been accused of opening multiple accounts.

I opened an account at ciber.bet, first I lost, then I recharged my account and won several bets, until I reached approximately 800 dollars. When I want to withdraw the money, they freeze my account saying that I have several accounts, being that I have only opened one. When I asked for some proof of this, they never responded to me again and I had no more response.

Dear Diego,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Were your winnings accumulated with or without an active bonus? Have you redeemed any promotional offers in this casino in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Practically impossible for someone in my household to open an account. Less with my email. At the time I was playing with my money, not with a bonus. and had multiple earnings.

Thank you very much, Diego, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you, I wait for the final answer then

Hello diego,

I looked at your complaint and will do my best to help you. I would like to invite Cyber.bet Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Prove what they say, I have only created a single account. Strangely when I am winning and I want to withdraw they freeze my account accusing me in that way. When looking at internet forums, the same thing has happened to many people on this page

Hello. We are checking the case right now and get back with a decision soon.

I have seen on this page that this casino has had the same complaints, people who win a significant amount of money and want to withdraw the money, are accused of creating multiple accounts. But they never show it. I wait for the answer from the casino, and I know that they will not be able to prove what they say, since I only have one account

Good day!

Based on the results of the audit, we report the following.

Based on internal data obtained by technical means, the use of the same IP addresses on existing accounts was revealed. As a result of the audit, it was decided to stop the provision of the service and return the original deposit. These actions are based on the current T&C's of our service, with which the user agreed when registering accounts.

As I said before, both me and many users who have accused them of the same thing... they don't show what they say, since I ONLY HAD ONE ACCOUNT!! No more!!! I demand that they prove what they say

Second, I get an email saying that they withhold 10% of the withdrawal violating their own terms and conditions:

7.8 cyber.bet will not charge additional fees for depositing and withdrawing from the client's account.

I demand that 10% withheld

Dear Casino,

send me evidence with a description, please. My email: viliam.v@casino.guru

Dear, Viliam.

We are never sharing any personal information with any third parties.

All available information regarding the current case can be found above.

They accuse me of creating several accounts, supposedly they are my accounts. So I authorize them to give viliam information about those "supposed accounts"

Dear Casino,

I must inform you that if you'll decide not to share evidence then I'll be forced to close the complaint as unresolved. This situation will negatively influence your rating.

Let me know your final decision, please.

We would like to ask the Cyber.bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear representative of Casino Guru.

It is not possible to share the requested information with you.

All available information on the current case was sent earlier.

In addition to not sending more information, they withhold 10% of the money, against their terms and conditions in point 7.8. That says there will be no discounts on money withdrawals.

This attitude of the casino, to prevent the withdrawal of money to players who win, is something reiterated and can be seen on this page as in other betting page forums.

I apologize, but since we haven’t received any evidence from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.