Cyber.bet Casino - Player faces unexpected turnover requirements for withdrawal.

Hello, I'm writing to express my disappointment with the casino, which is insisting that I comply with numerous turnovers. This feels like a monumental scam, and I can clearly see why there are so many complaints about this casino. They initially rejected my withdrawal request on the grounds that I needed to supply an additional document to verify my address - which I understood and complied with, uploading my document to the casino's website. It was completely verified and I was able to make a withdrawal four days later. I thought that I wouldn't have anymore trouble playing and withdrawing, and so I made a deposit of 100,000 CLP with an active bonus. Unfortunately, this didn't go well, and I lost my money as well as my bonus balance, ultimately leaving me with a single peso. Initially, I was told that the bonus was automatically eliminated, and after double-checking, it seemed this was indeed the case and there were no turnovers left to comply with. Subsequently, I made another deposit of 10,000 CLP, this time without accepting a bonus, and just played freely. With this 10,000 CLP, I managed to win 530,000 CLP. I received an immediate notification that my withdrawal of 530,000 CLP was being processed. I assumed that, because I had no turnovers left to comply with, it would be fairly smooth sailing from here on out. If there were any turnovers outstanding, my withdrawal would not even have been accepted, let alone processed. However, the very next day, I received an email saying that my withdrawal had been rejected. I read through the four potential reasons they provided, but none of them applied to me. When I tried to initiate the withdrawal again, to my shock and disappointment, they claimed I had new turnovers to comply with. I see no other name for this practice but 'scam'. I played all the time without an active bonus, and my deposit history clearly confirms this: all deposits can be seen in my bonus history, under the 'no bonus' section. No wonder there are so many complaints against this casino, as they won't even let you withdraw peacefully. They don't want to lose a thing. I have all the proof that may be necessary. I am really having a hard time dealing with all this.

Dear Gladys3832,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Some casinos require players to wager real money deposits. This is one of the standard AML (anti-money laundering) rules. The deposit wagering requirements are usually 3-10x the value of the last deposit. I have also checked the casino’s withdrawal rules in the T&Cs and I found this:

7.14. If the Client wishes to withdraw funds deposited in his/her account before having wagered respective funds in any game or sports betting offer, Cyber.bet reserves the right to refuse the Client to withdraw such deposited funds until part or the entirety of the deposited funds have first been wagered.

Is there any chance that the casino is talking about the deposit wagering requirements? Did the casino specify how much money you need to wager to successfully withdraw?

Looking forward to hearing from you.

Best regards,

Kristina

Hello, yes I read the bonus and withdrawal terms and conditions very carefully and let me tell you that I did not breach anything, I played without bonus money, I converted my 10,000 into 530,000 and I also made the reinvestment betting much, much more than what I deposited, even In my account it appears that I have 530,000 available to withdraw and that I have withheld 0 pesos and that I have a turnover of about 23,000,000 and I asked myself, where did they get that turnover if in the same description it says that I do not have a bonus balance and I have available to withdraw 530,000 and that I do not have any blocked balance for reinvestment or bonus....what they do to me is unfair, it exasperates me, because the withdrawal was being processed very well and it has been a long time since they manually manipulated and They added that turnovers to me out of nowhere that is forcing me to gamble with my money that I won 😔😔😔 as I said, I have proof and everything they ask me for

Thank you very much for your reply, Gladys3832. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Gladys3832,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.