The player from Brazil had requested a withdrawal less than two weeks before submitting the complaint. The payment hadn't been processed at that time. The Complaints Team had advised the player that withdrawal processing could take a few days or even weeks, and this delay might have been due to unfinished KYC verification or a high volume of withdrawal requests. The player later confirmed the receipt of his 700BRL withdrawal. The complaint was subsequently marked as resolved.
Cyber.bet Casino - Player claims that payment has been delayed.
Amount: 700 R$
Cyber.bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Hi, I'm with a pending withdraw since last october, 19. Before it, my KYC had been completed in 10 days too, a stupid period for a simple document.
After waiting almost two weeks for my money I cancelled my withdraw and request another withdraw minutes ago as you can see at the images below. I can't wait anymore for this fucking stupid casino, they are being malicious. Cyberbet broke the rules, could you help me?
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1 year ago
Dear Rafaeliton,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
Case solved. Today Cyberbet made my payment in the amount of 700BRL. I'll leave you with a tip because I think this is common in many casinos: when your withdrawal is not paid, cancel it and request another one as I have noticed that the casino system often does not identify withdrawal requests, which causes users think they are being scammed, but often it is a problem recognizing the withdrawal request that the casino's internal system does not process. This has occurred to me more than once. Here's a tip for other users ☺☺.
Here, everything is resolved, you can close the complaint as resolved!!!
Automatic translation:
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1 year ago
Dear Rafaeliton,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
