Cwinz Casino - Player's withdrawal limit is restricted in the casino.

I am regular using Cwinz casino from past 2 years.

Since 26th December 2023 I was restricted from withdrawals and getting limit is set only inr 1000 daily

I have asked their customer service executive but receive only standard casino replies from them that they have no update from the relevant team .

Kindly help me out of this situation

Thanks n Regards

Pramod

Dear pramod696,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you were able to request withdrawals without any restrictions before? Do you currently have any pending withdrawals? If possible, please post a screenshot of your withdrawal history here in this thread.

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Sorry some mistake I early message that withdrawals are restricted and Betting limits are restricted to INR 1000 daily limit.

Earlier withdrawals were processed successfully, but from 26th December 2023, withdrawal request were rejected with error message.

Screen shot of error message attached.

Right now I don't have any pending withdrawals, and I have completed wagering of deposits and don't have any active bonus.

Interestingly I can bet on sports , bet on casino games, but cannot play live dealers casino games and Blast crash game above daily limiit of Inr 1000.

Thanks n Regards

Thank you very much for your reply, pramod696. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hi, I have forwarded latest reply emails received from cwinz customer service agents to email address you provided, please check it .

Thank you

Hi,

Today my account was unblocked and I received withdrawal, So please close this case,

Thank you

Regards

Dear pramod696,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru