The player from India had deposited 4000₹ into his cwinz account on 2nd December 2023, but the money had not reflected in his account. Despite having reached out to customer support, he had been asked to wait indefinitely without any resolution. However, the issue had been later resolved, as confirmed by the player himself, leading to the closure of the complaint.
Cwinz Casino - Player's deposit not reflecting in the account.
Amount: 4,000 INR
Cwinz Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
Cwinz Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I made a deposit of 4000₹ into cwinz on 2nd Dec 2023. The amount was debited from my bank but did not reflect in my civil wallet. I talked to the customer support and they initially asked me to wait for an hour. After that, they asked me to wait for 72 hours, and then they said I should wait for 7 days. Now these seven days have also ended, and they are asking me to wait another week. I'm not getting any satisfactory response. Please help me.
Automatic translation:
Public
Public
1 year ago
Dear shankar515232,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Have you contacted your bank already? Ideally, they should be part of the investigation.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
1 year ago
Dear shankar515232,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
