The player from India had made a deposit of ₹10000 using the UPI PAYZCARD method, but the amount had not been credited to her gaming account even after 48 hours. Despite having reached out to the casino's helpline, the issue had remained unresolved. Eventually, the player confirmed that his deposit had been successfully credited to her gaming account. We then marked the complaint as 'resolved'.
Cwinz Casino - Player’s deposit is not reflecting in account.
Amount: 10,000 INR
Cwinz Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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7 months ago
My user ID 36850024
I deposited ₹10000 via UPI PAYZCARD Method
Is the deposit processing time from one to 12 hours I have 48 horses. My money has not been credited to my gaming account yet.
I have made deposits many times before but there was no problem.
I am talking to their helpline. They are just asking me for time. For the last three days.
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7 months ago
Dear vicky0160,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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7 months ago
Hello vicky0160,
We are sorry for the deposit delay. If you haven't received your deposit yet could you please provide us with more details about your deposit and a screenshot if that is possible to check and try to resolve it as soon as we can?
We appreciate your understanding.
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7 months ago
Please check I used payzcard diposit method today 6 days complete not received My money
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7 months ago
Thanks both parties for your reply.
Dear vicky0160,
Was your deposit credited to your casino account yet?
Please let me know if you need further assistance.
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7 months ago
Dear vicky0160,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you and Cwinz Casino for your cooperation.
Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
