Cwinz Casino - Player’s deposit is not reflecting in account.

Amount: 10,000 INR

Cwinz Casino

Safety Index:Low Submitted: 24 Mar 2024 | Resolved : 02 Apr 2024

Resolved Our verdict

Case closed

RESOLVED

Case summary

1 month ago

The player from India had made a deposit of ₹10000 using the UPI PAYZCARD method, but the amount had not been credited to her gaming account even after 48 hours. Despite having reached out to the casino's helpline, the issue had remained unresolved. Eventually, the player confirmed that his deposit had been successfully credited to her gaming account. We then marked the complaint as 'resolved'.

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vicky0160

Novice

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1 month ago

My user ID 36850024

I deposited ₹10000 via UPI PAYZCARD Method

Is the deposit processing time from one to 12 hours I have 48 horses. My money has not been credited to my gaming account yet.

I have made deposits many times before but there was no problem.

I am talking to their helpline. They are just asking me for time. For the last three days.

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Tomas

Complaint Specialist

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1 month ago

Dear vicky0160,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

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Cwinz Casino

Casino representative

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1 month ago

Hello vicky0160,

We are sorry for the deposit delay. If you haven't received your deposit yet could you please provide us with more details about your deposit and a screenshot if that is possible to check and try to resolve it as soon as we can?

We appreciate your understanding.

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