Cwinz Casino - Player’s deposit is delayed.

hi, 4 days ago I have deposited 4000 INR but It's not credited in my wallet , I contacted saport team the are saying first 24 after 48 again 24 not yet received , please help me, account Id is 2094455032

Dear Ramu99,

Thank you very much for submitting your complaint.

I’m sorry to hear about the issues you’re facing with your recent deposit not being credited to your account.

To assist you effectively and resolve the issue, could you please provide us with the following information:

• The exact date and time of the deposit.
• The payment method you used for the transaction (e.g., bank transfer, e-wallet, card payment).
• Confirmation of whether the funds have been deducted from your account.

If possible, please forward the payment receipt along with the transaction ID to petronela.k@casino.guru.

Your cooperation is crucial for us to effectively mediate and push for a prompt resolution. The additional details and evidence you provide will strengthen our case when we contact the casino on your behalf.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

Hi, today again I have contacted them but their response is same like this "Unfortunately, there is no update at the moment, and your deposit is still under process. We kindly ask for your continued patience as we work to resolve this", Please help out in this issu

I completely empathize with your frustration, Ramu99. As I have mentioned previously, the process of locating and refunding your funds to your bank account or crediting them to your casino account may take some time. In order to provide the casino with sufficient opportunity to investigate and resolve the issue, I will extend the timeline by an additional 21 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's remain optimistic and hope for positive news regarding your deposited funds. Thank you in advance for your patience and understanding.

Problem solved I have received my 4000 rupees I may casino wallet 2 week's ago

Dear Ramu99,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Petronela  

Casino.Guru