The Indian player had reported that after playing for two years and losing significant funds, the casino had been unresponsive to their withdrawal request. Moreover, the casino allegedly blocked the player's account after the player complained about the situation multiple times. We sought additional information from the player to better understand the situation and extend the resolution timeline. However, due to the lack of response from the player, we had to reject the complaint. The investigation could not proceed further or provide potential solutions due to the player's non-communication.
Cwinz Casino - Player is having a withdrawal issue.
Amount: 4,000 INR
Cwinz Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
Cwinz Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
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10 months ago
Hi Friends,
My name is Abhishek and my player I'd is 648031299. For giving this one star is my problem because minus star is not available and they don't deserve single star.
I am playing here from last two year and lost more than 10 lacs but when I started withdrawal with winning they started drama.
One day I deposited 3000 but after a lot of email finally they said that UPI not belongs to them also I have deposited 4000 on Jan 2nd but still that not credited into my player account also after 200 emails they blocked me by saying m using abusive language.
But anyone can get frustrated by listening same answer from last 8 days as our team is working on it.
Don't play here.
They are scammers and the person giving 5 star they always in loosing streak by taking deposit and withdrawal.
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10 months ago
Dear abhimishra131,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. I hope I understood correctly that your account was blocked.
- Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
- Which games you’ve been playing (live casino games, slots, or sports betting)?
- Were your winnings accumulated with or without an active bonus, please?
- If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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10 months ago
Dear abhimishra131,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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10 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
