Cwinz Casino - Player believes that their withdrawal has been delayed.

Scam company 3 days trying to do withdraw of a part of my balance and everytime they say sorry captain we have a problem with our crypto provider

Finally they return the amount to my balance to keep playing and losing

The company use this strategy to not pay player on the same day another friend deposit by crypto normally so where is problem with crypto transfer...

I recommend everyone to boycott this fake company

Dear Bambino,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Bambino,

Have you received your withdrawal from the casino yet?

hello Kristina

the casino give back the amount to my balance thier strategy is to keep you playin and losing ,

last Monday ive deposit one more time win some money , i ve do a first withrawe of 50 USD received after 5 min (all my operation (deposit/withrawe) is by crypto) so i keep playing and win some USD and when i ve try to withrawe the rest the casino refuse to proceed and they say as any time our partner NOMIPAY cant do the whitrawe because they have a issue , the support ask me to wait 36hrs , we are about 50hrs from the withrawe request and still pending , its Scam company i regret the day when ive join

As you can see in the bellow screen the casino pay small amount (50 usd . 12 Usd ) but when its 200 or 300 Usd the payout its never accepted

Regards

Thank you for your reply, Bambino. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, or your withdrawal is canceled again, please let us know and we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Dear Bambino,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.