The player from Croatia has deposited funds into his account. He's been promised a bonus that wasn't granted in the end. Now the player is experiencing difficulties withdrawing his deposited funds. Player’s complaint has been resolved successfully.
CryptoVegas Casino - Player’s struggling to receive a refund.
Amount: $230
CryptoVegas Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.4
CryptoVegas Casino has a Safety Index of 6.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Dear Nesto3946,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you haven't placed any bets with your deposited funds and they remain untouched in your casino account? Was your account successfully verified in the past?
Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
1 year ago
Hello Petronela,
Casino did contact me this morning after looking at the case and they apologized for given situation where both parties understand wrong.
They gave me the bonus + additional 25% because of waiting time and mistakes. This is nice from them.
They really care about players and are nice casino that deserve good score on your site.
This can be closed and if you can, please mark initial post as private to avoid confusion.
Casino is trusted and they are good, +rep.
Thank you Petronela and CryptoVegas.
Wish you a nice day
Public
Public
1 year ago
Yeay, perfect news. As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Nesto3946, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
PS: Thank you very much, CryptoVegas Casino team, for your prompt help and assistance.
