The player from the United Kingdom had made a withdrawal request from CryptoLeo 2 weeks ago, after winning a significant amount. After multiple rejections without explanation and a lack of effective communication from the support team, the player was worried about being scammed. We had reached out to the player for more information to investigate the issue, but the player did not respond. As a result, we were unable to investigate further and had to reject the complaint.
CryptoLeo Casino - Player’s withdrawal is continually rejected.
Amount: £543
CryptoLeo Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
3 months ago
I won a decent amount of money on CryptoLeo. After a couple of rejected withdrawals with no reasoning, I have now been waiting for 2 weeks for my withdrawal to be reviewed, and it has not been reviewed ywt. I have contacted the "support" team, but they have been useless. I have also had unanswered emails. I am afraid that I will not get the money and that I have been scammed.
Public
Public
3 months ago
Hello harry8hb,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CryptoLeo Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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