CryptoLeo Casino - Player claims that payment has been delayed.

I submitted 4 withdrawals totaling $2161 on May 2nd. I’ve contacted live chat numerous times, have a bunch of the transcripts saved and yet all I get is the run around. They either tell me to wait longer or that a specialized team is looking at my withdrawals! I’m sick of waiting and now I see other people with issues as well.

Dear Nomadant,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Nomadant,

Have you received your withdrawal from the casino yet?

You can close this as I wound up canceling the withdrawl and played and lost! I still think this casino has issues though.

Thank you for your reply, Nomadant. I am sorry to hear that. I will now close this complaint. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.