The player from Germany had won approximately €35,000 and had successfully completed two withdrawals but faced issues with two recent withdrawal requests that had not reached his wallet. Additionally, he was confused about a daily withdrawal limit of €500, while his loyalty program status should have allowed up to €1500 per day. The player did not respond to the Complaints Team's inquiries for further information, leading to the rejection of the complaint.
CryptoBetSports Casino - Player’s withdrawal is delayed and limited.
Amount: €35,000
CryptoBetSports Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
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1 month ago
Translation
Hello team,
I won approximately €35,000 playing roulette and on sports bets at this casino (without any bonus). I have already made two withdrawals and have received the funds. Now, I have made two new withdrawal requests, which were supposedly processed, but the money never reached my wallet. I also don't understand why I can only withdraw €500 per day. I am at the Gold level in the loyalty program, so I should be able to withdraw €1500 per day.
Please help me, as this involves a significant amount of money. I am also fully verified.
Automatic translation:
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1 month ago
Dear Felix96,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please advise when exactly you requested this withdrawal?
- When did you make the last successful withdrawal?
Thank you in advance for your reply.
Best regards,
Kristina
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1 month ago
Translation
Hello,
I requested the payout on Sunday. The successful payouts were on September 15th.
Now the withdrawal has been rejected because I was allegedly not verified. But I was already verified and completed the KYC. I have now completed it again successfully.
Automatic translation:
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1 month ago
Thank you for your reply, Felix96. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you requested the withdrawal again?
- Could you please post a screenshot of your withdrawal history here in this thread?
- Did you accumulate your winnings with or without an active bonus?
Thank you.
