The player from Russia had experienced difficulties with withdrawal after moving funds from a bonus account to his real balance, as these funds were later debited without explanation. Despite our attempts to gather more information and resolve the issue, the player had not responded to our inquiries. As a result, we were unable to investigate further and the complaint had been rejected.
CryptoBetSports Casino - Player's experiencing some issues.
Amount: €370
CryptoBetSports Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.6
CryptoBetSports Casino has a Safety Index of 3.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
Translation
I kindly request to be contacted by the casino representative. Bets were placed. Afterwards, the bonus account was transferred to the real balance. All funds were debited.
Automatic translation:
Public
Public
6 months ago
Dear Vudiaudi,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need more information. Could you please elaborate? Do I understand correctly that the casino confiscated your bonus winnings?
I will be waiting for your reply patiently.
Best regards,
Kristina
