CryptoBetSports Casino - Player is experiencing a delayed payment.

On December 5, I made four withdrawals from the Cryptobetsports casino, a total of 8099.54 euros. For some reason, the withdrawals could not fit into the same withdrawal request.

I haven't used the bonus.

Cryptobetsports casino says that the processing of the withdrawal request takes 48 hours, several days have passed without a payment.

I have tried many times to contact the support team. The support team keeps promising things, always saying they will forward the matter to the finance department and that my withdrawal request will be processed very soon, but has yet to keep any of their promises.

Cryptobetsports casino says that the processing of the withdrawal request takes 48 hours, several days have passed without a payment. The support team keeps promising things, but hasn't kept any of their promises yet.

I contacted Cryptobetsports customer service many times.

First, on December 5th, I contacted Cryptobetsports casino. I asked when will my withdrawals arrive in my crypto account? they answered:

"Withdrawals can take up to 48 hours please be patient our team will be on it very soon"

The next time I contacted Cryptobetssports casino was on December 7th, when almost 48 hours had passed since all my withdrawal requests. I asked if my withdrawal will arrive in my crypto account on the same day when 48 hours have passed. They answered:: "Sure, it should be performed shortly!" and "The team will start handling all withdrawals today"

I contacted Cryptobetsports casino again the same evening on December 7 and asked again when my withdrawal would be paid to my crypto account because more than 48 hours had passed.

They replied that "Withdrawals take up to 72 hours to process"

I told them that previously they told me that the withdrawal takes 48 hours. They answered "Due to high traffic of withdrawals it might take up a little longer please be patient and rest assured it will be processed soon!"

Then a third time again later in the evening on December 7th, I asked if they will pay me all my withdrawals today or tomorrow? They answered "Withdraws requests can take up to 1-2 days to be processed"

I told them that I had made all my withdrawal requests two days ago and asked if they would pay all my withdrawals today or tomorrow. They answered:: "Please be patient until tomorrow and your funds will arrive to you"

On December 8, I was connected to Cryptobetsports casino again.

I asked, is my money coming to my crypto account today and I told them that they had promised me earlier that they would pay my all withdrawals today.

They answered "Please be patient our team will be on your withdrawal requests very soon I apologize for this delay caused"

I asked, will the processing of my withdrawal request be delayed further? They said they can't give an exact time, but they will inform the team to check and deal with it as soon as possible.

They also said: "Due to some traffic of withdrawals lately it has been delayed so please be patient until later or check back tomorrow to us if it hasn't been processed so we can let our team know for this case so they can confirm it" I replied that I would get back to you the next day if my withdrawal requests were not processed by the next day.

Dear Koykkaa94,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

On December 9, I contacted Cryptobetsports customer service again.

I asked why my withdrawal request still hasn't been processed, why is it taking so long?

They asked me if the verification process is done, I said yes I have done KYC from the link they sent me on 6th December.

They asked if I got an answer, I told them that Cryptobetsports customer service has not answered anything regarding the confirmation and I also told them that I sent them the documents by email.

Then I was told that "Okay thanks for going through it, will have the KYC team check. Once this has been approved, the withdrawal process will start and it will take around 12-24 hours for the funds to reach you" and "I understand , thank you . Have escalated this with KYC team let them run a final check on it please, and then the process of withdrawal will start"

I asked is the "final check" KYC regarding today? Then the answer was "Will make sure they do it today"

So I asked, will I also receive my money in my crypto account today?

then the answer was "After the confirmation of KYC" and "it will take around 12-24 hours most probably"

I asked if he could ask the KYC team if they have definitely received the results of my KYC

He replied "I have asked, the KYC team will provide an update today for you, via email. Please check your emails for today"

As of December 11, I have not received my money and I have not received any email from the KYC team.

They just say "I apologize for this delay caused I have already informed our team and they are currently checking on your request please be patient and wait for our team to check"

I fully understand your frustration, Koykkaa94. However, I will set the timer for additional 4 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

My case is now resolved and all my withdrawals have arrived to my crypto account.

Thank you.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Koykkaa94, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru