The player from Chile had his withdrawal cancelled without any explanation and all his winnings had disappeared. He had sought clarification on why his withdrawal was cancelled and his money was not returned to his account. However, before the Complaints Team could fully investigate the issue, the player had requested the case to be closed, stating he no longer wished to play at the casino. As per his request, we had rejected the complaint.
Crypto Loko Casino - Player's winnings have been confiscated.
Amount: $20,000 CLP
Crypto Loko Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Other
REJECTED
Case summary
6 months ago
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7 months ago
Translation
Good afternoon, could you explain why the withdrawal that was made has been canceled? I have properly followed through with the bet, but all of my winnings are gone. If you're not going to deposit, why don't you return the money to the account? I now have nothing. Everything has been taken from me, even the last dollar I had left, and I haven't received any notice about what transpired.
Automatic translation:
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7 months ago
Dear alagosr89,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Crypto Loko Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify if you accumulated your winnings with or without an active bonus?
Have you made any successful withdrawals before?
Could you kindly confirm if you passed the full KYC verification?
Have you contacted customer support of the casino to ask about the reason for canceling your withdrawal request?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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6 months ago
Dear alagosr89,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
