Crypto-Games.io Casino - Player's account blocked following withdrawal attempt.

I play today and I win 655 trx and I submit withdrawal , I ask cc for withdrawal he say wait for 2 hour bt they are block my account , totally fake site , cc close the chat when I ask why r u block my account

Dear Vicky67ka,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Crypto-Games.io Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

My current blance is 655trx

first time I play this casino site of your review and they block my account

i m not using bonus because I without bonus



What games did you play in the casino? (slots, live games, betting on sports) 

Live casino slot game both game I played

Live casino plyead a lot

Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

nothing give reply , I msg many times bt they are close my chat,never reply my msg

Plz solve this issue

Hello, Vicky67ka,

From now on, I will assist you with your complaint. Now I would like to invite the casino representative to join the conversation and participate in resolving the matter.

Dear Crypto-Games.io Casino team,

Could you please explain the player's situation in more detail? Why has the account been blocked? What steps should the player take to unblock the account and/or withdraw the disputed winnings?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary evidence to my email address (branislav.b@casino.guru).

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Everyone,

The player attempted manipulations in the game Macludo, which is provided by MacawGaming.

All the evidence has been sent to Branislav and Tomas.

Dear Crypto-Games.io Casino team,

Thank you for your response and partial explanation. Can you please look at my last email regarding the matter and provide me with the requested?

Looking forward to hearing from you.

The player encountered the same issue at other casinos, and that case has also been referred to Mr. Branislav.

Crypto g games you r lair your site froud not give withdrawal any person,your site review only 3.14 out of 10. I can play any games in your site lol cheater

Dear Vicky67ka,

After gathering all the necessary information, we are closing this complaint as unjustified due to breaching the casino's terms and conditions - there are reasonable grounds to believe we are talking about multiple accounts/collusion and abuse of the casino system and/or bonus offers. Last but not least - providing incorrect/misleading information during the process of complaint resolution - I can see you accumulated the disputed winnings from the game MacLudo (fully supported with the evidence from the casino), which you abused and gained an unfair advantage, and it is definitely not a slot or Live Casino game.

The casino acted in accordance with its terms and conditions, which you accepted upon registration.

Thank you very much, Crypto-Games.io Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.Guru