The player from Germany requested a total withdrawal of €2,400.00 from Casino Crownplay, with requests dating back to December 16, 2024. Despite assurances from support that the withdrawals would be processed, several days have passed without resolution, leaving the player frustrated and in need of assistance.
CrownPlay Casino - Player's withdrawal is delayed.
Amount: €2,400
CrownPlay Casino
Safety Index:HighSafety Index
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8.5
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Case opened
Current status
Waiting for Casino Guru to reply
5d 21h 49m 35s
Case summary
yesterday
Public
Public
2 days ago
Translation
On December 16, 2024, I requested a withdrawal of €800.00 from Casino Crownplay. On December 17 and December 18, 2024, I requested additional withdrawals of €800.00 each, bringing the total to €2,400.00. After about 5 days, I contacted support for the first time because the withdrawals were not being processed. The support team then assured me daily that everything was in order and that everything would take longer over Christmas. However, even after Christmas, the withdrawals were not processed. I am now sending emails and chatting with them daily via live chat, and I am assured daily that the withdrawal will be processed soon. At this point, I've almost given up hope. The withdrawal amount is not a bonus but real money. The casino seems to make no effort to address my issue. I urgently need help!
Automatic translation:
Public
Public
yesterday
Dear Narcotycz,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with CrownPlay Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
