CrownPlay Casino - Player’s withdrawal has been delayed.

I requested a withdrawal of €200 from the casino in question! Today is the third day, and according to what they said, I should have received my money, but nothing! When I contact them via chat, I receive automated responses, telling me there is a high volume of withdrawals! They are not helping me! I am desperate! I want the money that is rightfully mine! I have not been asked for verification; they told me it was not necessary!

Dear vasileior,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

The withdrawal was accepted, but the money has not appeared in my account! It's unbelievable what's happening! I had requested a withdrawal via visa bank transfer! I enter the company today and see that my withdrawal has been completed in revolut via bank transfer! I smell a combina! I emailed them to confirm that I have entered the correct Iban and they do not reply! The withdrawal has been accepted for three days without my money being seen! I went to the bank today and they told me that there is no amount in the provisions to enter my account! My money is gone! Pity

Dear vasileior, have you received the money?

Dear vasileior,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.