The player from Australia had been trying to withdraw funds for two weeks, but the withdrawal requests failed, with the funds returning to the player’s account after 3 days. Customer support had repeatedly stated that it took 3 business days but remained unhelpful. The complaint was rejected due to the player’s lack of response to the Complaints Team's inquiries, which prevented further investigation into the issue.
CrownPlay Casino - Player’s withdrawal has been delayed.
Amount: A$650
CrownPlay Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
3 months ago
Every time I request withdraw dollar amount is not found on my account and then 3 days later money has been put back into my player account. The only information they can give me is that it takes 3 business days - however it’s now been 2weeks since I requested.
I have tried to speak with customer support so many times and they are hopeless they just give the same answer.
Public
Public
3 months ago
Hello Dyl2024,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CrownPlay Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
3 months ago
Dear Dyl2024,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
