The player from Greece had submitted a withdrawal request a week prior, and the casino repeatedly advised patience due to delays caused by a high number of withdrawal requests. The player confirmed that one withdrawal was received, but two withdrawals totaling 320 EUR were still pending. We advised the player to wait until the end of the week for the remaining withdrawals. The complaint was ultimately rejected due to the player's non-response to further inquiries.
CrownPlay Casino - Player’s withdrawal has been delayed.
Amount: €210
CrownPlay Casino
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8.5
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
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5 months ago
Translation
I submitted a withdrawal request a week ago, and the casino keeps giving me the same response every time... to be patient and that they are experiencing delays due to a high number of withdrawal requests.
Automatic translation:
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5 months ago
Hello tsalaspsy,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CrownPlay Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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5 months ago
Dear tsalaspsy,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
Translation
It says that my account does not need verification M the withdrawal finally went through... now I'm waiting for 2 more withdrawals from 6/27 I spoke smr with the casino and experience the same answer
Automatic translation:
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4 months ago
Dear tsalaspsy,
Do I understand it correctly that you are currently waiting for 3 withdrawals or the first one already arrived?
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4 months ago
Translation
The first one has sort of arrived..the other 2 not yet
Automatic translation:
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4 months ago
Hello tsalaspsy,
As the remaining 2 withdrawals have been requested less than 14 days ago, I would recommend to wait until the end of this week/beginning of the next for them to arrive. Please let us know if they would still remain unpaid.
