The player from Slovenia had experienced issues with the casino's withdrawal options; after successfully withdrawing 100€ via Skrill, he could no longer use Skrill for a 1100€ withdrawal, which forced him to use a bank transfer that had been pending for over 14 hours. He expressed concern about ongoing problems with withdrawals. The issue was resolved after the casino paid his winnings following a lengthy wait and verification requests. The complaint was marked as 'resolved' in the system.
Crocoslots Casino - Player's withdrawal method is restricted.
Amount: €1,100
Crocoslots Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.9
Crocoslots Casino has a Safety Index of 6.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
Public
Public
3 months ago
Always used Skrill and Paysafecard as deposit options. Spent over 3000€ on their site. Once withdrew 100€ via Skrill withdrawal method and got approved in 2 hours. Now I won and wanted to withdraw 1100€, and Skrill is just simply gone as a withdrawal option (big surprise). Now had to use bank transfer as withdrawal and its been pending for over 14 hours. Now there will be a problem after problem, until I spend all the money and they dont withdraw. Horrible.
Public
Public
3 months ago
Dear Paprikarcina,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
Public
Public
3 months ago
Hello, the casino did in fact pay my winnings today, but after very much waiting and wierd requests. For example I used bank withdrawal as I said, but after 24hrs of waiting, it got canceled with the reason that I need verification for my Skrill account (lol). But the case is resolved. Thanks for help.
Public
Public
3 months ago
Dear Paprikarcina,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
