Crocoslots Casino - Player's withdrawal is delayed due to method restrictions.

Hello Casinoguru, I always withdraw from this Casino. I had some winnings on 10/29/2024 and requested a deposit via the Pix Brazil method. I also requested a withdrawal using the method available at the Casino, in this case, Astropay. They want me to withdraw using the same method as the deposit, but there is no Pix method available for withdrawal. They returned 2 withdrawals that I had requested. Today, 08/29/2024, I requested via cryptocurrency with the confirmed address link.

Could you help me with this situation where they ask for the same deposit method to be used for withdrawal, but the Casino does not provide the option? Thank you!

Hello ericleo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Crocoslots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

One solution would be to make a minimal deposit with a method which is also available for withdrawal (better ask the casino to be sure). Keep in mind that it has to be your own method under your name and it has to be verified as well.

Looking forward to your answer.

Regards,

Nick

Could you tell me if your account has already been verified and, if so, when exactly?

Answer: I've been playing at this casino for a long time, they've always paid me normally, my account has already been verified and I've received about 6 withdrawals in that time, this last withdrawal they're making difficult.

Did you accumulate your winnings with real money or did you use a bonus?

Answer: with real money without a bonus.

When was the last time you spoke to the casino and what was it about?

Answer: I spoke to them yesterday and they told me that they would report the problem to the finance department.

One solution would be to make a minimum deposit with a method that is also available for withdrawal (better ask the casino to be sure). Keep in mind that it has to be your own method in your own name and it has to be verified as well.

Answer: I made the withdrawal by cryptocurrency, I'm waiting.

Thanks Nick!!!

I made a cryptocurrency deposit of 12.84 USDT and requested a cryptocurrency withdrawal, an attendant told me that it was pending, then I entered the chat again and another attendant told me that there was no pending amount, they disappeared with my USDT deposit of 12.84.

I requested a new withdrawal using the astropay method.

Informing that I made the deposit of 12.84 USDT and it was lost, because the minimum would be 15 USDT, so I deposited in USDT above 15 USDT, even so they did not accept my withdrawal, I deposited in pay4fun they also did not accept my withdrawal, I warned the Casino that my Astropay account is having a technical problem and they will not be able to deposit in it, they are insisting to make the withdrawal precisely because they know that my account is having a technical problem, they are rejecting the other methods to delay or not pay my winnings.

I've already contacted the chat, I've already sent an email reporting the problem but they insist on withdrawing via Astropay.I deposited more than 1,500 BRL on this site to get these winnings that they don't want to pay.

On 01/09/2024 I received my winnings I would like to close my complaint and after receipt I will continue playing in this Casino without problems.

Thank you Nick.

Dear ericleo, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru