The player from Germany had deposited 25 euros into the casino, but the amount was not credited to his account. The Complaints Team had advised him to contact his payment provider for investigation, noting that the process could take approximately one month. After extending the response time by an additional week, the player did not respond to further inquiries. As a result, the complaint was rejected due to lack of communication.
Crocoslots Casino - Player's deposit has not been credited.
Amount: €25
Crocoslots Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.9
Crocoslots Casino has a Safety Index of 5.9, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
5 months ago
Translation
I deposited 25 euros, and it was not credited to my account!!!!
Automatic translation:
Public
Public
5 months ago
Dear ds494926,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
