CricV Casino - Player's self-exclusion request is being delayed.

Hi . I hav been playing on slotv/now cric v for last 1.5 years..

I am requesting them to ban me completely from 1 year but they never ban me always reopening my account whenever I ask .

I asked them to self exclude me permanently still they won't do it .

Casinoguru I don't want anything from them

Pls make my account banned completely

The reason I am writing this here because if I ask customer service to ban me they will give so many excuses and they already took advantage of me made me lose over 5000$

Pls make them to ban me completely immediately that's all I ask

Dear twitchforme007,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with CricV Casino.

When applying for the self-exclusion, clearly state the reason for deactivating your account and specify the time period. Also, the email "Subject" should be clearly marked and easily recognizable as the casino support receives many requests per day. If it is marked visibly you will stand a better chance of having your request granted as soon as possible. 

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (permanently).

The reason for my decision is xxx (gambling problem)

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@cricv.com and a separate email to support@cslotv.com (you can CC me at tomas@casino.guru in the copy for both emails) and keep me informed about any further developments. Thank you in advance.

I sent the emails and even sent u the screenshot of that to ur email .

The problem is I have been doing this from a year but they never self exclude me permanently always taking advantage of my addiction they already took 5000$ I asked them to ban me 1.5 yrs ago pls make them to self exclude permanently pls I don't want anything else from them just ban me forever

Thank you very much, twitchforme007, for providing the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi twitchforme007,

I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue by contacting the casino.

I'd like to ask CricV Casino to join this conversation and share more information regarding the case.

Can you please explain why the player's self-exclusion request has not been taken seriously?

Thank you.

Best regards,

Tomas

Casino.Guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear twitchforme007,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend you submit your complaint to abuse@aventonv.com, as they have it stated in T&C. The next step would be contacting the Curacao eGaming Authority itself (https://www.curacao-egaming.com/public-and-players/#section-file-a-complaint). However, please note that we have not yet been able to verify if the casino holds a valid license, and therefore, nothing can be promised. Please let me know once you have any response (tomas.k@casino.guru).

I am sorry I could not be of more help on this occasion.

Best regards,

Tomas

Casino.Guru