Crickex Casino - Player's deposit issue is unresolved.

I made a deposit on 25-10-24 and provided the casino all the proofs of deposits i.e UPI PAYMENT SLIP SCREENSHOTS , BANK STATEMENT , SCREEN RECORDING ( asked by them ) but their customer support is continuously giving copy / paste reply that they have not received the money . Worst part is that their customer care agents are so horribly ill-mannered and rude , they don't even read or listen to what exactly customer is saying , they just copy / paste same reply and close the chat without reading anything . One of their agent talked like a criminal clearly saying " Go and complaint to police , we will not give your money " They are continuously ignoring my chats since last 40 Hours and lying / fooling me . I am a old and loyal customer who makes regular deposits , if this is how they behave with old customers only God knows how badly they treat new customers .

Dear spotnewventures,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

I already talked to bank people and they said money has already been transferred to the specified account and bank statement showing that successfull transaction . If the transaction was failed money would have been credited back in my bank account which it didn't , meaning by that the money successfully went to the account details provided by casino . Casino is not even searching the transaction id provided by me . If they didn't get the money ( which they are lying ) they should also provide statement of their account showing no such transaction . If customer is showing them proofs of statement why don't they show the statement . If casinoguru wants I am willing to give you screenshot of successfull UPI transfer page and also my bank statement of my deposit

Bank says money has already transferred money from their side and proof of it is present in the form of transaction id in my bank statement . now it's responsibility of receiving account to provide statement proof that they didn't receive transaction with that particular transaction id . But casino support don't even read a single word I say , infact as soon as chat opens THEY JUST SEND SAME COPY / PASTE REPLY AND CLOSE CHAT IN 2 SECONDS without even reading a word

Please contact the casino and raise the issue . They are providing ABSOLUTE ZERO % Cooperation , they are simply not listening to me at all and behaving like criminals ,saying as far as tha " go to police or do what you want to do , we won't credit your money "

Dear Spotnewventures,

If payment confirmation from your bank has already been provided to the casino, please note that it may take up to a month for them to locate the missing transaction and credit it to your account. We recommend maintaining communication with the casino’s email support team; however, since the deposit was made only a few days ago, we advise allowing additional time for resolution, as these processes can take longer.

Please keep us updated with any developments and feel free to forward any communication with the casino to nikolas.b@casino.guru.

Best regards,

Nick

Hello , the problem is neither they reply to emails nor they read a single word on live chat . As soon as I open support chat they send same copy / paste reply and IMMEDIETLY CLOSE CHAT even before I write anything . That's why I am requesting you to atleast raise the issue with them because if casinoguru is raising a issue there is a chance they will atleast listen , I have tried as much as I can buy as I said ,they close the chat as soon as I try to contact them

Please help

Casino"s attitude on live chat clearly showing they are not at all interested in locating the transaction

Dear spotnewventures,

If they are not responding it does not exactly means that they are not looking into it. I would definitely recommend to wait a little bit longer to give the casino the chance to locate the lost funds.

Meanwhile, please forward the e-mail communication between you and the casino and the payment confirmation from your bank to nikolas.b@casino.guru.

Looking forward to hearing from you.

Regards,

Nick

Hi Nick

I have send all the documents / proofs asked by you on your email

Regards

Thank you, spotnewventures, for all the information provided so far. I will now forward your complaint to my colleague Michal (michal.k@casino.guru), who will be assisting you from here on.

Wishing you the best of luck in resolving this matter.

Best regards,

Nick

Hello Michal.... Any update on my complaint ?????

Hello spotnewventures,

I'm Michal, and I have taken over your complaint. I have reviewed your case and will contact the casino to shed more light on this matter.

We would like to invite Crickex Casino to join the conversation.

Dear Crickex Casino,

Could you kindly clarify whether the player's deposit was rejected or if it simply did not arrive on your end? Additionally, have you received any notifications from your payment provider concerning this transaction by any chance?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.