Crazyno Casino - Player has succeeded in opening an account from a restricted country.

Hi not a complaint at the moment still waiting for withdrawal pending but iv looked again at the review on casino guru and totally missed crazyno casino dont accept players from united Kingdom.how come they have accepted my sign up and accepted my deposits?what are my chances of getting my deposits back if they dont pay out my withdrawal?

Many thanks Brian.

Dear coxyboy65,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found https://crazyno.com/general-terms-conditions/?lang=en:

"Eligibility

2.1. If you are under the age of 18 then you are not permitted to use this website. You must be of legal age with regards to your countries national legislation to use this website.

2.2. It is your responsibility to adhere to national legislation in your country. If you open an account in a prohibited country then we are not obligated to refund any funds you may have won or wagered in this instance. Specifically, residents of the Afghanistan, Albania, Algeria, Angola, Bulgaria, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, South Korea, Sudan, Singapore, Syria, Spain, Taiwan, Uganda, United States of America, the United Kingdom, Yemen, Zimbabwe are prohibited from using this website."

I would like to emphasize a very important fact from our Fair Gambling Codex: 

https://casino.guru/fair-gambling-codex-for-casinos#restricted-countries

"The right thing to do is to check for restricted countries during the account creation process, and to not allow players from restricted countries to register and play. If the casino knows about restricted countries and also knows the player's country of residence, it's not a big issue to enforce this rule.

If the casino allows a player from a restricted country to play because it hasn't implemented this check, it should accept that it was the casino's mistake and pay out all winnings to the player despite the fact that they shouldn't have been allowed to play in the first place, provided that the player hasn't done anything else that's against the rules."

Since the website is not blocked for the United Kingdom and there is a possibility to register an account from a restricted country and deposit funds I would like to ask you if you have completed "My Profile" section correctly?

Your ratification is essential for this case and I’m not asking this to get you in trouble, I’m just trying to understand how the casino handles its own rules.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thanks for reply.It has my name and that im from united kingdom and on profile.iv sent verifiction documents with address on im just hoping they might payout.

I fully understand your frustration, Brian. I will set the timer for additional 7 days and if there’s no development by Thursday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hi just had email from crazyno saying withdrawal has been accepted and should be in my account within 7 days.ill let you know when its in my account.

Thanks for taking time to reply.

Great news, Brian. The least I can do is to keep this case opened till your further confirmation regarding successful withdrawal. Please keep me informed.

Hello coxyboy65,

Have there been any developments since our last conversation?

Hi.yeah crazyno have paid out on the withdrawal.thanks for being there if was needed.

Thanks Brian.

Great news. As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Brian, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru