Crazy Luck Casino - Player’s withdrawal has been delayed.

I requested payout Aug 27 2021. I was told it wouldn't take more than a week. I submitted documents prior to request. Each time they say they will expedite my request to accounting and nothing. I have be polite an patient. I have reached out several times via email and nothing when. Try to communicate via live chat on their site its always a hit or miss type of deal. If they aren't blowing me off they are selling false hopes. Recently almost 6 months later; I was told a week and a half ago that my payout will completed in 3 days and it wasn't. The yesterday I asked for update, they didn't even pretend to lie. He told me to send email (the same email yet to have a response to)

I Don t understand . please help me

Dear Sas64,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you ever made a successful withdrawal before? Could you please confirm that you passed the KYC?

What is the current status of your withdrawal, please – is it pending or processed?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any.

Looking forward to hearing from you.

Best regards,

Kristina

No this was my first attempt to with drawl. I have made a handful of deposits.

As far as I know I passed the KYC . I assume that because every time I ask im told I don't have to.do anything else .

And I have a lot of screenshots can I add them. On here or where should I send them?

And thank you for your help . i am new at all this. Thank you.

Thank you for your reply, Sas64. It is up to you, you can either post everything here, or you can forward it to my email address (kristina.s@casino.guru). Thank you in advance.

my emails to them no response

Thank you very much Sas64 for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, Sas64,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Crazy Luck Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Crazy Luck Casino Team, could you please state the reason why the player's withdrawal has not been fully processed yet and when can the player expect the payment?

Thank you in advance for providing the information.

What happens if the casino doesn't respond?

Dear Sas64,

If no response is received in the set time frame, we extend the timer one more time and a casino has a second chance to comment in a thread. During this time, we try to contact the casino also in other possible ways. If the casino fails to comment on the complaint again, the complaint will be closed as unresolved and the casino's rating will be impacted accordingly on our website.

After the mentioned standard process, the last option is to contact the gaming authority, if the casino is regulated by any authority.

We would like to ask Crazy Luck Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

OK you

Dear Sas64,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru