Crazy Luck Casino - Player’s account has been blocked.

I created account and started to play with my free sign-up bonus, I tried to log back in and I verified my email but when I log in it will not let me it says my email is invalid or my username is invalid. I also tried to reset my passcode, and it will not let me therefore I cannot get into the casino at all. Can you please help me and tell me what to do?

Dear theresatrinadad68,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you deposited any funds into your account? To the best of your knowledge, is there a possibility that someone else from your family members or neighbours has opened an account from the same IP address or device as yours or using your email address? 

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

no I did not deposit anything yet. I was using my free chip of $249. I started to gamble and then got disconnected. I tried to log back in and it said invalid email or user name

Have you received any confirmation email from the casino when opening your account? Could you forward it to petronela.k@casino.guru, please?

Dear theresatrinadad68,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we are unable to proceed with the investigation of your case at this time. Despite our attempts to request more information, we haven't received any response from your end. Unfortunately, this means we're not able to provide any further assistance or suggest possible solutions.

If you decide to reopen this complaint anytime in the future, we would be more than happy to assist you and address your concerns to the best of our abilities. We sincerely hope to hear from you in the future and resolve this matter in a prompt and satisfactory manner.